Politica dei rimborsi / Criteri di rimborso – Seraph Kids

Politica dei rimborsi / Criteri di rimborso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.   The customer will be responsible for the cost of returning the item.

To start a return, you can contact us at info@seraphkids.com and we’ll send you instructions on how and where to send your package.  Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@seraphkids.com.


Damages and issues 
Please inspect your order upon reception and contact us WITHIN TWO DAYS of delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like custom products (such as special orders or personalised items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on personalised items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.